Free delivery

At CUORE Pilates, we offer free delivery to mainland Spain and mainland Europe on most of our equipment, so you can receive your order with complete peace of mind and at no extra cost. For deliveries to islands, an additional charge applies, which will be calculated based on the destination and the size of the order. The transport service included covers delivery to the street level. If you require the goods to be brought into the premises, taken up to a specific floor or set up in a room, this service can be arranged as an additional service at an extra cost.

This service can be added at the time of purchase by selecting it next to the product and adding it to your basket if you wish to include additional handling or installation. Delivery to your door and professional assembly

At Cuore Pilates, we want you to receive your equipment in perfect condition and with complete peace of mind. That’s why we offer a specialised service that includes delivery to your premises and professional assembly, tailored to your needs.

This additional service of indoor delivery and professional assembly is only available in Spain and Portugal:

Service options

Servicio de montaje

If you already have the equipment in your facility, our technical team will take care
exclusively of the assembly:

  • Complete assembly and commissioning of the equipment
  • Final safety and operational check

Service price per machine: €130 + VAT
Important: In this modality, the equipment must already be in its final position within the premises.

Delivery and assembly service

We take care of the whole process so you don’t have to worry about a thing:

  • Receipt of the goods at one of our logistics warehouses
  • Delivery to your premises
  • Delivery inside the premises
  • Full assembly and final inspection

Service price per machine: €230 + VAT

Terms of Service

  • This service is available for standard ground-level entrances.
  • In special cases (complex locations, access via stairs, need for
    additional staff, etc.), a possible additional cost will be assessed.
  • A surcharge may apply in certain areas.
  • Service available only in Spanish territory.

If you have any questions or would like a personalised assessment, our team will be delighted to help you and offer the best solution for your space.

International shipping

If you need shipping to a country outside the European Union, we will be happy to help you. Contact us and we will provide you with a personalised quote, including transport and all necessary information for export.

Returns Policy

Right of withdrawal

The customer has 14 calendar days from receipt of the product to exercise their right of withdrawal, provided that the product has not been used and is kept in its original packaging.

Return conditions

Products must be returned in new, unused condition and properly packaged. Pallets must be prepared for collection in the same conditions in which they were delivered.

Refund

Once the condition of the returned product has been verified, the corresponding
refund will be processed. In case of delivery error or defective product, transport costs will be borne by CUORE PILATES & FITNESS S.L.
In case of voluntary withdrawal, return transport costs will be borne by the buyer.

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